All sales are final unless there is a product defect or a shipping issue caused by us. Because each piece is woven to order, we cannot accept returns or offer refunds for any other reason.

Refund window

You have 15 days from receiving your item to contact us and request a refund.

If your item arrives damaged, send clear photos of the damage within that same 15 days. A refund request without photos may not be eligible, even when the first message arrives inside the window.

How to make a claim

Email acccalmdays@gmail.com with your order number and photos of the problem. If we confirm a defect or a shipping issue on our side, you choose a replacement or a full refund.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few days to show it.

Cancelling or changing an order

You have 24 hours from placing your order to request a cancellation or a change, and we can only cancel an order that has not been processed or shipped. Email acccalmdays@gmail.com.

Check your shipping address before you order. If you enter the wrong address and do not correct it within 24 hours, we cannot offer a refund.

Contact

Calm Days Studio
acccalmdays@gmail.com