Refund policy

Returns & Refunds Policy

All sales are final unless there is a product defect or a shipping issue caused by us. Because each piece is woven to order, we are unable to accept returns or offer refunds for any other reason.

Refund Window

We offer a 15-day refund window, meaning you must contact us within 15 days of receiving your item to request a refund.

If your item arrives damaged, clear photos showing the damage must be provided within this 15-day period. Refund requests submitted without the required photo documentation may not be eligible, even if the initial message is sent within the 15-day window.

Refund Eligibility

To be eligible for a refund:

• The item must be in the same condition in which it was received

• The item must be unwashed and unused

• Photo documentation is required to assess eligibility

• Proof of purchase is required

If your refund is approved, it will be issued to the original method of payment. Please note that it may take some time for your bank or credit card provider to process and post the refund.

To start a refund request, please contact us at acccalmdays@gmail.com